Welcome to the BodyMetrix Support Center
How to get help, when we're available, and how fast we respond
Welcome to the BodyMetrix Support Center. Most answers are already here. Search above or browse by category to find what you need.
Support hours
Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays.
Who can get support
Support is included with an active BodyMetrix Software Subscription. Using BodyView? BodyView has reached end of life and is no longer supported. See BodyView End of Life: Why You Need to Migrate Now.
How fast we respond
We prioritize every case by its impact on your work.
| Priority | What it means | First response |
|---|---|---|
| P1 Critical | BodyMetrix Software or your Device can't be used at all | Within 4 business hours (2 for Enterprise customers) |
| P2 High | A core feature isn't working correctly | Within 8 business hours |
| P3 Medium | Something isn't working, but there's a workaround | Within 1 business day |
| P4 Low | A minor issue | Within 2 business days |
| P5 Informational | How-to questions and feature requests | Best effort |
How to open a support case
- Go to bodymetrix.com/pages/contact-support-form.
- Choose the category that best fits your request.
- Describe the issue and include your Device serial number. See How to Find Your System Info.
- For software problems, attach a screenshot of the whole BodyMetrix window. Crop out any client names or measurements first.
The more detail you include, the faster we can resolve your case.