EU, UK, and Swiss Practices: Sync Pending Data-Transfer Agreement
Why you see this notice, what happens to your records, and when syncing starts.
If your practice is registered in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you’ll see a Sync pending data-transfer agreement notice in the Registration card in BodyMetrix Setup.
Why you see it
Data-protection rules in your region require a data-transfer agreement before records can be sent from your practice to IntelaMetrix. Until that agreement is in place for your region, BodyMetrix holds back syncing.
What happens to your records
- Your records stay on this computer. Nothing is lost.
- Nothing is sent to IntelaMetrix while the notice is showing.
- Everything syncs automatically once the agreement for your region is in place. You don’t need to do anything.
- BodyMetrix works normally. Scans, client reports, and backups all keep working while the notice shows.
Check the status
BodyMetrix checks once a day. To check right away, click Check again in the Registration card.
For an update on the agreement for your region, contact Support.
Your registration Country is fixed
Your registration Country can’t be changed after registration, because it decides which regional rules apply to your records. If your Country was registered incorrectly, contact Support to correct it.
Need help? Open a support case at bodymetrix.com/pages/contact-support-form and choose Privacy & Data.