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Computer Seats, Signing Out, and License Status

Your license covers one computer. How to move it, and what read-only mode means.

Your BodyMetrix subscription is tied to the computer it’s installed on, not to your BodyMetrix Device. One installation can use any number of Devices. Each license covers one computer. To use BodyMetrix on a second computer at the same time, you need a second subscription.

Sign out before you retire a computer. Your license can only be moved by signing out on the computer that’s using it. Before you replace, wipe, sell, or hand off a computer, sign out of BodyMetrix on it first.

“Maximum number of devices”
If you see this message when activating, your license is already active on another computer. To move it:

  1. On the computer currently using BodyMetrix, sign out (see below).
  2. Wait a few minutes for the license to free up.
  3. Activate on the new computer with the same activation code.

Sign out to free your license

  1. In BodyMetrix, go to Setup > Licensing & EULA Agreement > Product License.
  2. Click Sign out.

BodyMetrix returns to the activation screen, and your license is freed for another computer after a short delay. Your data stays on that computer. Signing out doesn’t delete anything.

Moving to a new computer? Back up your data first. See Move BodyMetrix to a New Computer.

Old computer lost, broken, or wiped? If you can no longer open BodyMetrix on the computer holding your license, open a support case and choose Licensing Support. Include your BodyMetrix Device serial number and the email address on your account.

Find “License key ends in”
The same Product License panel shows License key ends in: the last six characters of your activation code. Support may ask you to read it aloud to confirm we’re looking at the right account. Your full activation code is never displayed after activation, so keep your activation email somewhere safe.

Upgrading or changing plans
Enter your new activation code in Setup > Licensing & EULA Agreement > Product License. It replaces the current license immediately, with no restart needed.

Read-only mode: when your license can’t be verified
BodyMetrix switches to read-only mode in two situations:

  • Your subscription has expired.
  • The computer has been offline too long for BodyMetrix to verify the license.

In read-only mode:

Still works Locked
Viewing all your data Taking measurements
Opening client profiles and history Submitting weigh-ins
  Generating client reports

A banner explains which situation you’re in. To restore full use:

  • Expired subscription: renew your subscription, or enter a new activation code in Licensing & EULA Agreement.
  • Offline too long: reconnect the computer to the internet. BodyMetrix verifies the license and unlocks automatically.

Your data is never deleted in read-only mode.

Need help? Open a support case at bodymetrix.com/pages/contact-support-form and choose Licensing Support. Include the License key ends in characters and your BodyMetrix Device serial number.